Professional Scrum MasterTM II (PSM II) course is a 2-day advanced Scrum Master class designed to support Scrum Masters in their professional development.  The PSM II course is intended for Scrum Masters with at least one year of experience who are looking to grow their knowledge and abilities as a Scrum Master. This course is one step in that journey. The course also includes a free attempt at the globally recognized Professional Scrum Master II (PSM II) certification exam.

Unlike the Professional Scrum Master (PSM) course which focuses on how to use Scrum, the Scrum framework, and the role of the Scrum Master, PSM II is an advanced course helping students to understand the stances that characterize an effective Scrum Master while diving deep into how they serve the Developers, Product Owner and organization. The course then teaches students about related practices and skills to enable them to have the right types of conversations and how to apply them to become better Scrum Masters.

Over the 2 days, students will learn about areas critical to growing as a successful Scrum Master such as how the principles and values of Scrum help guide Scrum Masters in the decisions they make and how the Scrum Master can help change the environment of Scrum Teams, creating an environment for agility to thrive. The Scrum Master role is complex and often, a Scrum Master must be able to apply different stances in order to be effective, such as:

• The Scrum Master as a Teacher
• The Scrum Master as a Coach & Mentor
• The Scrum Master as a Facilitator
• The Scrum Master as a Change Agent

As a Scrum Master, being able to identify, and effectively apply, which stance would benefit your team the most depending on the situation or circumstance could prove to be the key to the success of your team.

As a Scrum Master, part of your role is to help management and other stakeholders across your organization understand the benefits of Scrum and Agile. Therefore, it is imperative that you have the information and background that is needed to gain credibility in order to be an effective change agent. 

• What practices, tools, skills and stances make an effective Scrum Master
• How the Scrum principles and values help guide Scrum Masters in the decisions they make
• How the Scrum Master acts as a servant-leader and improve their ability in this role
• What the Scrum Master can do to support Developers and Product Owners to become more effective
• Ways that the Scrum Master can help to change the environment making it more conducive for Scrum Teams to be successful with greater agility
• Provide tips and techniques for the Scrum Master to work with the rest of the organization in support of their Scrum Teams
• Improve effects on the organization of a successful Scrum Master
• Dealing with team conflict
• Removing impediments
• Communicating the importance of a "Done" Increment
• How to support the Scrum Team
• Understanding the challenges of middle management

The Professional Scrum Master II course is an advanced course specifically designed for experienced Scrum Masters who have a thorough understanding of the Scrum framework.  It is particularly beneficial for those people with at least one year of Scrum Master experience.

• Scrum Master accountability
• Scrum Master misunderstood stances and traits like police, admin, scribe, hero, boss, ...
• Scrum Master preferred stances and traits like teacher, coach, mentor, impediment remover, facilitator, change agent, ...
• Various levels of conflict
• Scrum Master services to the Scrum Team
• Successful Scrum Team
• Why is "Done" that important?
• Various levels of goals like Sprint Goal, Product Goal, ...
• Scrum Master services to the Product Owner
• Successful product delivery
• Scrum Master services to the organization
• Dealing with the biggest worries of the middle management
• Measuring the outcomes